FAQs

Once paid funds have cleared in our account (typically 7-10 days), we will send you a paid invoice for your credit card receipt.

Yes – if you are confident your accounts payable department can process payment within our standard terms, which are: before the course runs or 30 days from the invoice date, whichever is earlier. Please note you need to book with a company email address to be invoiced. If you are self-funding, you must pay by credit card.

Cancellation: Cancellations must be made in writing (e.g. by email). If the cancellation is 30 days or more before the course/workshop then a full refund will be given. A 50% refund will be given for cancellations received 15 to 29 days before the course/workshop. No refund will be given for cancellations less than 15 days before the course/workshop or for “no-shows” on the day.

Alternative participants: An alternative participant can be substituted at any time and at no cost.

Course transfer: A single transfer to an alternative course/workshop date can be made up to 30 days in advance of the date of the originally booked course/workshop at no cost.

Course postponement or cancellation: Product Focus reserves the right to postpone or cancel the course/workshop due to unforeseen circumstances in which case our liability is limited to the course/workshop fees.

Online training: You are responsible for ensuring you have the appropriate technology and set-up to access our online training.

Venue access: For a face-to-face course if you will need wheelchair access to the venue please contact us when registering at [email protected].

If you have any questions about our standard terms and conditions, please contact us.

No, you have to attend our Product Management and Product Marketing course to take our certification exam.

Whether you attend one of our public or private courses, our expert instructors will train you to think like a professional product manager. At the end of the course, you will have 3 weeks to complete the exam to obtain your Product Focus certification. You can see more details about our certification here.

At Product Focus, we help businesses and individuals deliver world class product management. As a product manager, holding a certification can help build your confidence and credibility amongst peers, managers, and employers. As an organization considering training, it shows that you care about your employee’s professional development.

Our Product Focus certification covers the full range of product management and product marketing disciplines. Focused on applying best practice, tools, and approaches to real-world situations, our certification is widely recognized and known within the industry. Employers frequently ask us to confirm that potential employees are certified. Learn more about how our certification works here.

If you attend a private product management training course that is eligible for certification, you can take the certification exam at the cost of £250. This option is available for up to 12 months after your course. You will need to contact us to check if the course you attended is eligible.

Product Management is the job of looking after a specific product/s within a business. It’s a role that sits at the very heart of an organization, balancing the need to deliver value to your company (usually profit) with what customers want and what’s technically and operationally possible. That means coming up with a product strategy, thinking about what to build (Product Development), and working out how to market and sell the product (Product Marketing). To learn more about what’s involved within product management, click here.

In summary, a Product Owner is a role within the agile software methodology of Scrum and focused on developing the product. A Product Manager looks after the whole lifecycle of a product, including working out what the right product is for the business. However, our experience is that job titles and responsibilities vary greatly from one company to the next.

If you want to learn more, sign up for free access to our Toolbox, where you can view our webinar, which explains the roles, why there can be confusion, and what to do if you face a challenge in this area.

The Product Focus Toolbox is an online store that contains all our industry-leading best practice resources in one place. It gives you easy access to high-quality resources whenever you need them. You’ll be able to view and download our Product Management Journals, Infographics, webinar recordings, tools, templates, reports, white papers, blogs, and book reviews. How much you can see will depend on the level of access you choose (free or full).

There are three ways to access the Toolbox:

1. Create a free account to access a huge range of free resources – the deal is that we’ll send you an email each week about new content, upcoming webinars, and training. You can unsubscribe at any time from our emails and the Toolbox.
2. Buy a one or three-year subscription to access the full range of resources that only alumni get. To do this, you’ll need to create a free account and then upgrade within the Toolbox.
3. Attend one of our training courses and get a year’s full access to the Toolbox with your course.

Unfortunately, we do not offer a recruitment service.